Logo facebook Logo Twitter Logo YouTube Logo RSS Logo YouTube Logo Instagram
Home / City Hall / The Ombudsman

Don't hesitate to contact us:

The Ombudsman
Rathaus, Marktplatz 10
69117 Heidelberg
Phone 06221 58-10260
Fax 06221 58-4610260

The Ombudsman

Providing unbiased help

The Ombudsman Gustav Adolf Apfel (Photo: AWO)
Ombudsman: Gustav Adolf Apfel

Click here for details of the Ombudsman’s office hours (in German).

Tasks and responsibilities
The Ombudsman is chosen by the City Council of Heidelberg for a period of three years.
The post is a voluntary one and is completely independent of the city administration.
The Ombudsman is responsible for dealing with complaints and requests from citizens in relation to a department of Heidelberg City Administration. Members of the public can contact the Ombudsman at any stage of a decision-making process by the city administration. The Ombudsman is not entitled to intervene in legal disputes.
The Ombudsman is entitled to inspect files without restriction.
The city administration has a duty of disclosure to the Ombudsman.
Citizens’ details are not disclosed to the administration if they do not wish so.
Regular reporting
At least once annually, the Ombudsman must submit a report on his or her activities to the City Council of the City of Heidelberg.