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Home / City Hall / The Ombudsman

Don't hesitate to contact us:

The Ombudsman
(Bürgerbeauftragter)
Rathaus, Marktplatz 10
69117 Heidelberg
Phone 06221 58-10260
Fax 06221 58-4610260

The Ombudsman

Providing unbiased help

The Ombudsman Gustav Adolf Apfel (Photo: AWO)
Ombudsman: Gustav Adolf Apfel

Click here for details of the Ombudsman’s office hours (in German).

Tasks and responsibilities
Independence
The Ombudsman is chosen by the City Council of Heidelberg for a period of three years.
The post is a voluntary one and is completely independent of the city administration.
Responsibilities
The Ombudsman is responsible for dealing with complaints and requests from citizens in relation to a department of Heidelberg City Administration. Members of the public can contact the Ombudsman at any stage of a decision-making process by the city administration. The Ombudsman is not entitled to intervene in legal disputes.
Powers
The Ombudsman is entitled to inspect files without restriction.
The city administration has a duty of disclosure to the Ombudsman.
Confidentiality
Citizens’ details are not disclosed to the administration if they do not wish so.
Regular reporting
At least once annually, the Ombudsman must submit a report on his or her activities to the City Council of the City of Heidelberg.