Choosing the right level of service
Basic service or full service
Which will it be?
Heidelberg residents can choose whether to put out and take in their bins themselves on the day of collection, or have this done by the waste collectors.
The basic service (Teilservice) costs the least. We empty the bins, and you put them out and take them back in yourself. Your bins must be on by the edge of the road by 6 am on the day of collection. Please position the bin handle towards the street.
If you choose the full service (Vollservice), our waste collectors will take your bins to the edge of the road, empty them, then put them back where they belong.
‘Convenience service’ – for when there is no suitable location for your bin
You will be allocated the ‘Convenience service’ (Komfortservice) if you selected ‘full service’ but the place where you keep your bin is...
- Convenience service, level 1: ...between 10 and 25 meters from the road and/or there are up to 5 steps between it and the road.
- Convenience service, level 2: ...between 26 and 50 meters from the road and/or there are 6-15 steps between it and the road.
- Convenience service, level 3: ...between 50 and 75 meters from the road and/or there are more than 15 steps between it and the road.
If the distance is even greater than this, or for any other reason the bin cannot be collected quickly and easily, then full service/convenience service may not be available for your property.