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Procedure descriptions
Submitting a complaint about social insurance institutions that can be accessed directly by the state
Would you like to complain about statutory health, long-term care, accident or pension insurance in Baden-Württemberg? Here you can submit your complaint directly to the responsible office at the Baden-Württemberg Ministry of Social Affairs.
You will be informed of the outcome of the investigation in writing.
Responsible authority
Ministry of Social Affairs, Health and Integration Baden-Württemberg
P.O. Box 10 34 43
70029 Stuttgart
Else-Josenhans-Str. 6
70173 Stuttgart
Telephone 0711 123-0
Fax 0711 123-3999
If social insurance organisations cover more than three federal states, for example the federal health insurance funds such as BARMER Ersatzkasse or Techniker Krankenkasse, then supervision is the responsibility of the
Federal Office for Social Security
Friedrich-Ebert-Allee 38
53113 Bonn
Complaints about private health insurance companies should be addressed to the
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
Details
Prerequisite
Which organisations can I complain about?
The Ministry of Social Affairs, Health and Integration (in short: Ministry of Social Affairs) has legal supervision exclusively over the social insurance institutions that are independent of the federal state.
As providers of statutory health and long-term care insurance, these include
- AOK Baden-Württemberg
- BKK Groz-Beckert
- BKK Mahle
- BKK MTU
- BKK Rieker Ricosta Weisser
- BKK Schwarzwald-Baar-Heuberg
- BKK Scheufelen
- BKK Voralb HELLER * INDEX * LEUZE
As a provider of statutory accident insurance:
- Unfallkasse Baden-Württemberg
As a provider of statutory pension insurance:
- German Pension Insurance Baden-Württemberg
The Ministry of Social Affairs also has legal supervision over
- the BKK Landesverband Süd,
- the Baden-Württemberg Medical Service and
- the Baden-Württemberg Association of Statutory Health Insurance Physicians and Dentists.
The Ministry of Social Affairs ensures that the social insurance institutions act in a legally correct manner. However, the Ministry cannot dictate to the social insurance institutions how they should act in certain situations where they have discretionary powers. The Ministry is not an arbitration board and it cannot oblige the institutions to act within the framework of supervision. The courts are responsible for the legal clarification of individual legal relationships and claims. There are prescribed procedures for this in the social insurance system.
If you wish to complain about the personal behaviour of employees, please contact the management of the relevant authority.
Procedure
- Once you have submitted your complaint, you will receive a confirmation of receipt
- Your complaint will be examined immediately.
- If necessary, the social insurance institution concerned will be asked to comment on your complaint. The statement and all associated documents will then be reviewed. Once the review has been completed, you will receive a reply with the results of the review.
- If it is an ongoing procedure, your request will be forwarded to the responsible social insurance institution for processing and a decision.
Deadlines
none
Required documents
- Please describe the facts of the case in detail.
- You are welcome to enclose further documents, for example your previous correspondence with the social insurance institution.
Costs
none
Processing time
The duration of processing depends on the individual case. It also depends on which other bodies need to be involved.
Miscellaneous
You have the option of submitting the complaint anonymously. However, providing your personal data will make it easier to process your complaint. If you would like to know the outcome of your complaint, your personal data is required.
Legal basis
- Artikel 17
Sozialgesetzbuch (SGB) Viertes Buch (IV) - Gemeinsame Vorschriften für die Sozialversicherung:
- § 87 Umfang der Aufsicht
- § 88 Prüfung und Unterrichtung
- § 89 Aufsichtsmittel
- § 90 Aufsichtsbehörden
- § 90a Zuständigkeitsbereich
Release note
Machine generated, based on the German release by: Sozialministerium Baden-Württemberg, 09.05.2025
