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Home / City Hall and Service / Emergency help / Emergency contacts for women

Bei Fragen wenden Sie sich bitte an:

Dr. Marie-Luise Löffler.
Dr. Marie-Luise Löffler
Eppelheimer Straße 13
69115 Heidelberg
Telefon 06221 58-15520

Offering a helping hand (Photo: Shutterstock, ID:549090334)

Emergency contacts

There are different ways of getting help if you are affected by domestic violence.

Our project contact points:

Women's shelter (Frauen helfen Frauen e.V)

Telephone 06221 833088
The women's shelter provides a safe place to stay, protection, support and guidance to women and their children who have experienced psychological, physical and/or sexual violence. There is a dedicated member of staff for children.

Mondays to Fridays 9:00 a.m. – 12:00 p.m.
Emergency number 06221 831282 (outside regular telephone hours).

Postfach 102343 (PO box only – physical address is kept confidential)

Walk-in clinic for victims of violence – Institute for Forensic Medicine (Heidelberg University Hospital)

Telephone 0152 54648393 (around the clock)
At the walk-in clinic, victims of physical and/or sexual violence can get a free and immediate forensic examination, legally valid documentation of the injuries they have received and have any evidence collected. There is no obligation to press charges.

Voßstraße 2
Gebäude 4420
69115 Heidelberg

Clinic for General Psychiatry

Telephone 06221 564466 (around the clock)

Voßstraße 4
69115 Heidelberg


Telephone 110

Further contacts

Here you can find further help by phone, in person or online:


Telephone 112

National hotline "Violence against women" (Gewalt gegen Frauen)

Telephone 08000 116 016
The help hotline provides support around the clock in the case of any kind of violence against women. The hotline is available throughout Germany and in 17 languages, is anonymous and free of charge.

Medical doctors on call

Telephone 06221 116117

Mondays, Tuesdays, Thursdays, Fridays 7:00 p.m. – 11:00 p.m.
Wednesdays 1:00 p.m. – 11:00 p.m.;
Saturdays, Sundays, holidays 8:00 a.m. – 11:00 p.m.

Medizinische Klinik des Universitätsklinikums
Im Neuenheimer Feld 410
69120 Heidelberg

Child Protection Centre Heidelberg (AWO's Kinderschutz-Zentrum)

Telephone 06221 7392132
A place for anyone seeking help in connection with violence against children and/or young people. Help in cases of psychological and/or physical abuse, violence of a sexual nature and neglect.

Mondays to Fridays 10:00 a.m.– 12:00 p.m. and 2:00 p.m. – 4:00 p.m.

Adlerstraße 1/6
69123 Heidelberg

Courage – advice and counselling for women (Frauen helfen Frauen e.V.)

Telephone 06221 840740
The Courage centre provides advice and counselling to women living in relationships involving violence and those in the process of separation or divorce.

Mondays, Tuesdays, Thursdays 9:30 a.m. – 12:00 p.m.
Wednesdays 2:00 p.m. – 5:00 p.m.

Mannheimer Straße 226
69123 Heidelberg

Intervention agency for women and children (Frauen helfen Frauen e.V.)

Telephone 06221 750135
At the Intervention agency, we counsel women and girls who are experiencing violence in their relationship and who urgently need help. The intervention agency acts as a coordinating office and drop-in centre for women and children as part of the Protection Against Violence Act and when seeking restraining orders. Stalking is another area of focus. Interpreters can be brought in when needed.
We also counsel girls and young women whose ability to live a self-determined life is being prevented by their families and/or who are threatened with a marriage against their will.

Mondays, Tuesdays, Thursdays 9:30 a.m. – 12:00 p.m.
Wednesdays 2:00 p.m. – 5:00 p.m.
Counselling can also take place outside of the agency premises.

Mannheimer Straße 226
69123 Heidelberg

Frauennotruf gegen sexuelle Gewalt an Frauen und Mädchen e.V. (Women's emergency call for action against sexual violence)

Telephone 06221 183643
The women's emergency hotline supports women and girls 14 years and up experiencing all types of sexual violence through advice and counselling, crisis intervention, helping them achieve a stabile situation and guidance during court proceedings. This advice and counselling is confidential and free of charge.

Mondays, Wednesdays and Fridays 10:00 a.m. – 12:00 p.m.;
Tuesdays, Thursdays 2:00 p.m. – 4:00 p.m.
In-person counselling is available by making an appointment by phone.

Bergheimer Straße 135
69115 Heidelberg

Internationales Frauen- und Familienzentrum Heidelberg e.V. (International Women's and Family Centre Heidelberg, IFZ)

Telephone 06221 182334
IFZ provides advice regarding available social services and psychosocial counselling for immigrant women and their families.

Mondays, Tuesdays, Wednesdays and Fridays 12:00 p.m. – 2:00 p.m.
Thursdays 9:00 a.m.– 10:00 a.m.

Theaterstaße 16
69117 Heideberg

Men's emergency hotline – (fairmann gUG)

Telephone 06221 6516767
The men's emergency hotline provides advice and counselling to men who are or have been subject to violence.

Parkstraße 15
69126 Heidelberg

Men's intervention agency – (fairmann gUG) "learning to live without violence"

Telephone 06221 600101 or 0179 4883084
The men's intervention agency is part of the Heidelberg Intervention Model against Violence in Relationships (HIM) and provides help to men who have problems with violence.

Mondays to Fridays 9:00 a.m. – 7:00 p.m.

Parkstraße 15
69126 Heidelberg