Logo facebook Logo Twitter Logo YouTube Logo RSS Logo YouTube Logo Instagram Logo Stage
Home / City Hall and Service / Citizen service

Don't hesitate to contact us:

Central Administration Office
(Bürgeramt Mitte)
Bergheimer Str. 69
69115 Heidelberg
Phone +49 6221 58-47980
Fax +49 6221 58-49150

Local public service (Photo: Pellner)

Citizen service

Always and everywhere there for you

Under the telephone number 06221 58-10580 or under the uniform administration number 115 the Heidelberg citizen service answers questions about the services provided by the City of Heidelberg as well as federal and state agencies from 8 a.m. to 6 p.m. Monday to Friday. If necessary, the relevant contact person will be put through directly. For urgent information or emergencies, the number 06221 58-10580 is also available after 6 p.m. and on weekends and public holidays.

Administrative Offices

The Heidelberg City Hall from the front

Ten administrative offices in the city area provide information and advice to about 195,000 people each year.

Registry Office

Bride with flowers in hand

The registry office is responsible for marriage ceremonies and for securing estates. It registers births and deaths, church resignations, keeps the civil status register and issues civil status certificates.

Online Services

Human typing on laptop

A large number of forms and services are now available online, regardless of opening hours.

Free Wifi

Phone with Mein Heidelberg App

Since 2014, guests in the old town have been able to access free Wifi at more than 200 locations. The city thus offers one of the largest public Wifi networks in Germany.

Ideas and Complaints

Employee with phone in front of computer screen

The ideas and complaints management team is just as happy to receive complaints and criticism as ideas, suggestions or praise.


The Ombudswoman Carola de Wit

As a neutral mediator, the Ombudswoman Carola de Wit provides support in conflicts. She also helps with problems with the city administration itself

More Information

Lost and Found Office

Lost and found items can be picked up or turned in at the lost and found office. 


Complaint phone against pub noise

Citizens can use the complaints hotline to report disturbances of the peace (for example, music from restaurants and pubs that is too loud, noisy restaurant and pub patrons, or bawling, drunken passers-by).


Old address books

In cooperation with the Heidelberg City Archives and funded by the Stadt-Heidelberg-Stiftung, the Heidelberg address books from 1839 to 1945 were digitized at Heidelberg University Library.