All administrative buildings and particular communal institutions in Heidelberg are closed and there's only service in very urgent cases. Please note, that wearing a mask is obligatory in all administrative buildings. For more information about the current situation in Heidelberg and important contacts, please visit: www.heidelberg.de/coronavirus.
Local public services
Always there for you
The Heidelberg Citizens' Service answers questions about services provided by the city of Heidelberg and federal and state authorities Monday through Friday from 8 AM to 6 PM by calling the central telephone number 06221 58-10580 or the uniform public authority number 115. If necessary, the relevant contact person will be put through directly. For urgent information or emergencies, the number 06221 58-10580 is also available after 6 p.m. and on weekends and public holidays.
Lost and Found Office
The registry office is responsible for marriage ceremonies and for securing estates. It registers births and deaths, church resignations, keeps the civil status register and issues civil status certificates.
Complaint phone against pub noise
Citizens can use the complaints hotline to report disturbances of the peace (for example, music from restaurants and pubs that is too loud, noisy restaurant and pub patrons, or bawling, drunken passers-by).